Rail Service Scorecard

How Is Your Rail Service Really Performing?

Take this 2-minute assessment to identify where your rail operation is strong, where it is exposed, and where service issues may be costing you time, money, and control.

Rail should not feel like a constant fight. This scorecard is designed for industrial shippers, receivers, developers, and rail-served facilities that want a clearer picture of how their rail service is performing.

Answer 10 quick questions and receive a rail service score based on service reliability, communication, car ordering, demurrage exposure, internal process control, and overall rail user experience.

Question 1 of 10

Service Reliability

How consistent is your rail service today?

Question 2 of 10

Railcar Placement

How often are railcars placed when your facility needs them?

Question 3 of 10

Railroad Communication

How would you describe communication with your serving railroad?

Question 4 of 10

Car Ordering & Supply

How well does your car ordering process match your actual production or inventory needs?

Question 5 of 10

Demurrage Exposure

How much of a concern is demurrage at your facility?

Question 6 of 10

Internal Rail Process

Does your team have a clear internal process for ordering, unloading, releasing, and tracking railcars?

Question 7 of 10

Visibility & Tracking

How much visibility do you have into inbound cars, delayed cars, and cars at risk of charges?

Question 8 of 10

Issue Escalation

When rail service problems occur, does your team know who to contact and how to escalate the issue?

Question 9 of 10

Safety & Facility Readiness

How confident are you in your rail-related safety processes, track condition, and facility readiness?

Question 10 of 10

Rail User Experience

Overall, how would you describe your company's experience using rail?

0 of 10 answered
Why It Matters

Our team has spent careers inside Class I railroads—in the field, in terminals, and in management. We use that experience to help facilities regain visibility, reduce demurrage exposure, and manage rail with greater confidence.

Reduce demurrage exposure
Improve railroad communication
Build process & visibility